We offer a return within 30 days, no questions asked, money back guarantee!
Please follow the instructions below for more detail.
- returned within 30 days of order;
- not used or worn (with original tags and/or packaging*); and
- not damaged in any way.
If we allow a return in these circumstances, we will ask you to follow our returns process.
Change of mind returns are not accepted for intimates, which includes underwear, hosiery, socks and swimwear due to hygienic reasons. Remedies for defective goods are still available. Under no circumstances can we accept change of mind returns for digital access codes or downloadable software.
Lodging an RMA (Return Merchandise Authorisation)
Please follow the steps below to request a return:
- Sign-in to Pumpkin Patch and go to "My Account"
- Click on "My Orders" to see your purchase history
- Find the relevant order number and click on the "Request Return" button
- Fill in the returns form and click "Submit Request"
Please allow up to 48 hours for us to review your claim and respond.
*When returning your item, please wrap the box(or satchel) with plastic or paper and do not affix any tape to the product packaging.
All products must be returned with the original tags - attached to the garments/products where included.